I have already been an AA customer for more than twenty five several years. Your service happens to be disappointing to mention the least. It is actually in all parts of service from check in to , tavel to baggage managing.
Luis not simply got us on the flight but improve to first class. This was a huge address for us. The flight variety was AA2386 just in case I spelled Luis’s previous title Mistaken.
3) May 5 at HPN we had to seek out chair…female attendant could not press passenger up ramp on to plane, so he walked…..Once we arrived at ORD we experienced to locate chair at A different gate….
The 9/fifteen/15, it is going to get some time being neglected. Beginning with A further delay inside our flight, which theoretically would leave Orlando 19: 40h, and soon after hours of hold off, once more due to problems with the aircraft, the commander warned us that maybe the plane wouldn't take off thanks to doable structural issue Along with the luggage door from the aircraft plus the door was opened to Anybody who wanted to go away the aircraft.
all to often, management is contacted when items go Erroneous…it's not one of those letters…..i am getting in touch with american airlines client service due to a fantastic flight attendant named MARITA LORDI (FA #9
Bravo to American Airlines for giving the surprise increase towards your staff. Instead of cowering to your disgruntled passenger on todays La Guardia flight. Just because some attendents were cheerful and wished him an exceptionally Merry Christmas. Actually ?? It’s about time we took again our greatest needs and grumpy people today just keep from the planes and preserve their thoughts to themselves.
Stranded in San Diego, CA. Made an effort to call buyer relations number, but Web content lists the same variety as cargo quantity. Is this to avoid cell phone calls. Waited above two hrs to get a return get in touch with from reservations.
On April 15th, 2013 I gained a check in the mail from you and was very unhappy when I opened the envelope to begin to see the Examine published out was around 1/4th the amount I'd at first submitted for reimbursement.
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AA missing my baggage in Miami by not owning it with me on my flight to Talahassee, Fl and Once i lodged a complaint they gave me a file locator to check standing. It took three times to get my baggage And that i needed to vacation to Panama Metropolis Aprt to acquire my luggage right after Tallahassee Aprt acquired it and despatched it to Atlanta then to Personal computer by Delta.
I'm one million member and often get pleasure from traveling on AA,but U.S. Air is no very good. The staff is incredibly try this website impolite
LIES. American Airways has lied to me repeatedly. My bag did not get there with the airport. I used to be looking forward to an extended timeframe in the carousel and no bags arrived out for my flight. Nor did any one from your baggage Business office that experienced a clear view on the carousel appear out to state almost nothing can be coming. I checked at the Business and they then mentioned there was NO Explanation why my suitcase shouldn’t have arrived. They ended up to deliver my suitcase to me at my lodge. At two:24 PM I received a phone connect with from a recorded information expressing my bag was picked up and can be sent in just 6 several hours. LIE. I called the delayed baggage variety and was advised it had been picked up at 3 PM and would be sent in just six several hours. LIE. I checked online this evening and it mentioned it had been picked up at 3 PM and might be delivered in 6 several hours. LIE.
it really is pitiful to get to report that my several e-mail to Shopper Relations have not been answered as of to date Oct 29, a total insufficient by far the most elementary courtesy toward an eighty four many years previous Initial-Course passenger and Repeated Flier….
I tried speaking to AA for restitution and received a “form letter†apologizing for my expertise.